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Hospitality Training & Consulting That Delivers Results
We provide professional hospitality training and consulting services designed to improve guest experience, increase staff performance, and boost profitability for hotels, restaurants, bars, and hospitality-focused businesses.
Service Fundamentals (Signature Program)
Our flagship hospitality customer service training equips teams with the skills, confidence, and mindset to consistently deliver exceptional guest experiences.
Results you can expect:
- Higher guest satisfaction and online reviews
- Stronger service culture across departments
- Increased guest loyalty and repeat business
- Confident, professional frontline staff
The 3-Part Program:
- Guest Service Fundamentals
- Emotional Engagement
- Service Refresher
Training is fully customised, best delivered in small cross-department groups, and can be run as standalone sessions or a complete program.
Compliance, Risk & Mystery Guest Audits
We conduct professional hospitality compliance audits, including underage serving, over-serving, cash handling, and liquor pouring checks using trained mystery guests.
Each visit includes a written report to track trends, reduce risk, and help protect your liquor license.
Emergency Preparedness & Manual Review
We assess staff readiness and deliver hospitality emergency response training for fire incidents, medical emergencies, and critical situations.
We also review, update, or rewrite your emergency and operational manuals.
Service Standards Development
Clear service standards drive consistent guest experiences.
We design practical hospitality service standards that improve training efficiency, accountability, and customer satisfaction.
Upselling Training (Front Desk & Food & Beverage)
Our hospitality upselling training helps teams increase revenue through confident, guest-friendly selling techniques.
We also train managers to set targets and drive sustained performance.
Food & Beverage Cost Analysis
We identify hidden profit losses caused by waste, over-pouring, poor menu pricing, and supplier inefficiencies—helping you regain control of margins and profitability.
Restaurant Layout & Space Optimisation
We optimise restaurant and bar layouts to maximise revenue per square metre while improving workflow, traffic flow, and staff efficiency.